Exclusions
The guarantee does not cover:
Services or areas that were not included in the original agreement
Pre-existing damage, permanent stains, normal wear, or deterioration
Mould, pests, hazardous materials, biohazards, or inaccessible areas
New dirt, damage, spills, or messes created after the cleaning service
Results affected by the condition, age, or material of a surface
Concerns reported more than 24 hours after the service
This guarantee provides a complimentary re-cleaning of the affected area. It does not automatically provide a refund or cash compensation, except where required by applicable law.
Satisfaction Guarantee
Last updated: September 18, 2026
At DDPRO Cleaning Services Inc., we are committed to providing reliable, detailed, and professional cleaning services. With seven years of cleaning experience, we take pride in our work and want every client to feel confident choosing our company.
Our 24-Hour Re-Cleaning Promise
If you believe that an area included in the agreed cleaning service was not cleaned properly, please notify us within 24 hours after the service is completed.
After reviewing your concern, we will arrange a suitable time to return and re-clean the affected area at no additional charge.
What the Guarantee Covers
The guarantee applies to:
Areas and cleaning tasks included in the confirmed quote or service agreement
Concerns reported within 24 hours after completion of the service
Re-cleaning of the specific area that did not meet the agreed cleaning standard
How to Request a Re-Cleaning
Please contact us and provide:
Your name
The service address
The date of the cleaning service
A description of the area that requires attention
Photographs, when available
You must allow DDPRO Cleaning Services Inc. reasonable access to inspect and re-clean the affected area.
Contact Us
To report a concern or request a re-cleaning, please contact:
DDPRO Cleaning Services Inc.
Ottawa, Ontario, Canada
Email: info7ddpro@gmail.com
Phone: +1 226-260-5049